Hi guys,

Recently I upgrade my OTRS as follows:

( Basis: OTRS 2.1.x & FreeBSD 5.4 & Apache 2.1.4 & MySql 4.0.x )

1 Download 2.2.5 version to temp area

2 Unzip

3 Move unziped files to production area

4 Stop crons & apache services to 2.1.x

5 Backup

the 2.1.x data base

the 2.1.x source code

6 Run the upgrade script

cat DBUpdate-to-2.2.mysql.sql | mysql -p -f -u root DBotrs2.1.x

I did not get any error message !!!

7 Run the SetPermissions.sh script as new

8 Modify front end as you need (DTL & PM files at Lite/Standard area and Language file at Kernel area)

9 Copy & Edit as you need base files from .dist version:

Config.pm

GenericAgent.pm

Defaults.pm

10 Copy ticket counter file from OTRS-HOME-BACKUP-2.1.x/var/log/TicketCounter.log to new location

11 Restart crons & apache services to 2.1.x

12 Log in as root then go to Sysconfig to setup Framework & Ticket values

I suggest go first to Core::Web => FrontEnd::ImagePath to get icon into front end

as ending step: go to take a beer !!!

Notice: I dont know if copying the ZZZFiles from 2.1.x backup could replace the step 12. I prefer set-up every issue at Sysconfig as I unknown if new issues were added to Sysconfig 2.2.5.

Notice: The full procedure take 2 hours.

Carlos

México