Re: [otrs] Customer Notification

Under the new event-based notifications in 2.4 there is a "notify" field where you can enter an email address. So you might be able to do this if you set up a queue specific to that company, and created a notification rule with the manager's email address in there. Just guessing though as I've never done anything like that. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"