Re: [otrs] broken url on messages

Hi Robert, please provide the Kernel/Config.pm and Kernel/Config/ZZZAuto.pm (one single A) files. Remove the passwords but keep other config values. On 13.12.2011, at 23:04, Robert Woodworth wrote:

I found all that stuff under the ZZZauto file

The sender name is correct The domain is correct The admin mail is correct.

Whats broken is the path to the zoom window on the ticket.

It seems that my OTRS cant cope with the situation where OTRS & the mail server are different machines.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, December 13, 2011 12:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] broken url on messages

Look in Sysconfig under Framework -> Core Set the FQDN, AdminEmail, NotificationSenderEmail etc.

Steve

On 13 December 2011 04:29, Robert Woodworth wrote: I know Ive botched something in the config, but I cant find where. This is the issue:

Email address is otrs@domain Correct URL is http://otrs.domain/otrs

URL appended to email messages: http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916

Anybody have an idea WHAT I screwed up ? Ive been looking at this for weeks and Im up a tree.

(plaintively: “Help?”)

Cheers, Nils -- http://webint.cryptonode.de / a Fractal project