Hello,

I have got the same problem and got this solution from Martin:

>This is a problem in the mail parsing
>stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/
>
>I fixed this 1 weeks ago (did some performance improvements and more
>modularity).
>
>Anyway. Update Kernel/System/EmailParser.pm on your system (if you use
>0.5 Beta7) and it should work.

By
Ralph

-----Ursprüngliche Nachricht-----
Von: Bastian Hoyer [mailto:hoyer@reakktor.com]
Gesendet: Mittwoch, 23. Oktober 2002 10:34
An: otrs@otrs.org
Betreff: AW: [otrs] umlaut in e-mail subject

> -----Ursprüngliche Nachricht-----
> Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] Im
> Auftrag von Volker Voßkämper
> Gesendet: Mittwoch, 23. Oktober 2002 03:11
> An: otrs@otrs.org
> Betreff: [otrs] umlaut in e-mail subject

> When an e-mail come in with umlaut in subject the auto-reply
> looks like
> [Ticket#: 1010030] RE: =?iso-8859-1?Q?Nach_ [...]
> what can I do?

Hmm.. Not much...

> All auto-answers are on Latin-1 iso-8859-1. I think this must
> be correct,
> isn't it?
> (sending client is windows outlook)

Yeah.. But this only applies to the body.. Thats why most email clients
encode umlauts in headers with quote printable encoding.. I think otrs
don't decode it :)

Bastian

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs