I have this very thing set up and working. I am running 2.0.0 beta4. Under the Queue section be sure to only select your junk queue. For the State select New only. For the New State, select removed. Then you must set Delete tickets: to yes. Then just save it. This is working fine for me. Ken Kilgore ---------------------------------------------- When life hands you lemons just grab the salt and pass the Tequila. mbesponga@greendot.com.ph wrote:
Hello.
I wanted to delete tickets in "Junk Queue" every night. I configured Generic Agent "Junk" thru web interface (I do not have access in database). However, when I run the Generic Agent "Junk" all tickets in OTRS are all deleted not just tickets in Junk Queue.
How do I resolve this problem?
Thanks in advance. (:
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