SysConfig: Ticket -> Core::Ticket
Option: Ticket::ViewableLocks:
Description: Viewable locks. Default: unlock, tmp_lock.
My hunch is that if you add 'lock' you will see them as well.
I myself prefer the StatusView, as my honorable friend signori Leonardo
suggested here as well.
Wondering how you will keep focus on what needs to be worked on next if
you see ALL the cases....
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
aman
Sent: dinsdag 26 mei 2009 08:05
To: otrs@otrs.org
Subject: Re: [otrs] show all tickets to the agents. (Leonardo Certuche)
hi Leonardo,
i don't want to get rid of the locking feature, just want to show all
the tickets(even the owner is assigned to a ticket, locked) in the queue
frontend by default. In my current system it is possible only when owner
will Unlock that ticket, then it will be visible to other agents.
in Short i want All Tickets:XX should be the default view.
(in Preferences i have selected My Queues:queue_name).
thanks in advance.
On Tue, May 26, 2009 at 5:23 AM, wrote:
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Today's Topics:
1. Re: Editing ticket body (Maurice James)
2. Re: Editing ticket body (Afshar Mohebbi)
3. Re: Editing ticket body (Maurice James)
4. Re: notification to sender of ticket, if his ticket was
closed. (Leonardo Certuche)
5. Re: show all tickets to the agents. (Leonardo Certuche)
----------------------------------------------------------------------
Message: 1
Date: Mon, 25 May 2009 09:23:10 -0400
From: "Maurice James"
Subject: Re: [otrs] Editing ticket body
To: "'User questions and discussions about OTRS.'"
Message-ID:
Content-Type: text/plain; charset="utf-8"
You have to edit the ticket article through the database once it is
created
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Afshar Mohebbi
Sent: Sunday, May 24, 2009 6:49 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Editing ticket body
Hi,
Why body of a new ticket is not editable just after creation? There
maybe a mis-spelling or any other text that customer or agents want to
correct.
Afshar Mohebbi
