Thanks for the information. Okay here
is what's happening.
1. I added one field in the new Ticket
Form.
2. Added a new field in the Ticket table
3. Editted this files respectively.
AgentTicketPhone.dtl, Added the column name in the Ticket.pm
under the Insert Into action.
4. Added this line too in Ticket.pm
if ($Self->{DBObject}->Do(SQL
=> $SQL)) {
# get ticket
id
my $TicketID
= $Self->TicketIDLookup(
TicketNumber => $Param{TN},
UserID => $Param{UserID},
------->>> TestSave
=> $Param{TestSave},
5. Added also this line in the AgentTicketPhone.pm
# create new ticket, do db insert
my $TicketID
= $Self->{TicketObject}->TicketCreate(
Title => $GetParam{Subject},
QueueID => $NewQueueID,
Subject => $GetParam{Subject},
Lock => 'unlock',
TypeID => $GetParam{TypeID} || '',
ServiceID => $GetParam{ServiceID} || '',
SLAID => $GetParam{SLAID} || '',
StateID => $GetParam{NextStateID},
PriorityID => $GetParam{PriorityID},
OwnerID => $Self->{UserID},
CustomerNo => $CustomerID,
CustomerUser => $SelectedCustomerUser,
------>>> TestSave
=> $GetParam{TestSave},
UserID => $Self->{UserID},
Now everytime I click submit, I am encountering
this error:
Need ticket id!
The bold files, are those the only file
that needs to be updated after adding a new column in the ticket table>?
Thanks for the help in advance..
José Mestre <Jose.Mestre@aduneo.com>
Sent by: otrs-bounces@otrs.org
08/11/2008 07:19 PM
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Subject
| Re: [otrs] customer form |
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Yes it is,
1/ Just modify OTRS database (table
customer_user or customer_company it depends what you want add)
2/ Add the new fields in /opt/otrs/Config.pm
after this line:
# Start of your own config options!!!
#
Use the /opt/otrs/Kernel/config/Defaults.pm
file to see how to add new fields
The first line is
:
$Self->{CustomerCompany} = {
That's all !!
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
De la part de JayCeazar.Boado@sunlife.com
Envoyé : lundi 11 août 2008 09:13
À : User questions and discussions about OTRS.org
Objet : [otrs] customer form
Hi devs,
I was just wondering is it possible to add
more fields in the customer form? And what are the files needed to be editted
if it is possible. I am pretty much with perl. I am inclined with Java
though..
Thanks
Jc
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