Why would you need to enable the e-mail-external article type? If a user sends an email then it is automatically opened as a new ticket or added to an existing ticket. If they login to the customer portal then the ticket they create is created as a webrequest article so that you can differentiate between articles created via email and via the web. Providing the customer account and the email address that they send from match then they will be able to see their email tickets via the customer portal.

Can you explain what you are wanting to achieve...?

Steve



On 25 February 2013 10:40, Emilia Starzak <emilia@softservice.pl> wrote:

 

 

 

 

Hi,

 

Is that possible to turn on more article types for customer than webrequest, i need e-mail-external, becouse a lot of our customers sends ticets via e-mail. They use customer panel very seldom, i want to conviece them to use it more often.

Kind regards,

Emilia

 

 

 

 

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