
14 Nov
2013
14 Nov
'13
8 p.m.
Is it possible to add additional customer information to the queue view in OTRS 3.3? For example, I have a customer field with the customer's phone number which shows up on ticket zoom but I would like to add the customer phone numbers as a column to the queue view. Thank you in advance for any assistance! I've done some web searches but haven't come up with anything so far. Nick