Hi,
 
Someone can help me on this !!!!.
 
Thanks

On Fri, Dec 4, 2009 at 7:28 PM, Otrs User <otrs.user0509@gmail.com> wrote:
Hi All
 
I have just installed OTRS 2.4.5 on windows machine and did basic configuration.
A ticket is generated automatically when new mail is received in RAW .Can I stop this and create a ticket only when when moved to a specifc queue (Eg Queue which i created Active calls)
 
Thanks