you can, if you go directly to the database, and modify the articles one by one. Obviously it means the ticket history will be wrong, and the chance of error is very big.
LQ Marshall wrote:
> Have a situation where I would like to un-merge two tickets.
>
> Does anyone know if this is possible? A nudge in the correct
> direction?
I don't believe you can un-merge, but you can use split to create two
tickets again.
Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/