Hi,
Tried Event Notifications?
//M
On Oct 21, 2011, at 12:18 PM, Márton Krisztián
Hi,
I would like to create an automatic reply message when the admin closes a customer-ticket the system to send an email to the user to about fact of close.
In Auto Response Management I not find a option what can I use it. Only (follow up, reject,reject/new ticket) option.
If a make a new auto response I can’t set that send it after close.
Thank you,
Krisztian
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