Hi Hannes, On Tue, Oct 01, 2002 at 02:10:44AM +0200, Hannes Lau wrote:
Ok, if you do this this way, just change: To => 'your@email.com, '.$UserData{UserEmail},
:-) Thats exatly what i did. I modified the History entry too... My Problem is another one. The Tickets are not unlocked by the system. No Error Message, No History Entry, No Mail and the ticket keeps locked to the user. Configration is 5min as Timeout (no escalation time set) for the user queue. BTW: How is the Unlock-Process activated. I wasn't able to find a crown job todo this.. Perhaps i produced an error which stops the whole process. I'll try my luck again tomorrow.
The cronjob is "var/cron/unlock". But, if no ticket is unlocked, maybe the ticket is answered? If yes, the ticket will not be unlocked (because the customer got a answer).
Hannes Lau
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson