I get the message below when trying to install the incident manager package thru the package manager update function. Other packages installed OK. My O/S is Suse Linux 10.2 with patches (one of which included a new Kernel). I am new to OTRS as well as Linux. Can someone put me on the right path? Thanks, Lou Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 9 11:01:41 2009 Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)' Traceback (8121): Module: Kernel::System::Package::RepositoryAdd (v1.85.2.3) Line: 262 Module: Kernel::System::Package::PackageInstall (v1.85.2.3) Line: 391 Module: Kernel::Modules::AdminPackageManager::Run (v1.65.2.4) Line: 823 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------