Is the ticket archived?

On 20.01.2013 21:44, Jean BROW wrote:
> 2013/1/14 Juan Manuel Clavero Almirón <juanm.clavero@ibsalut.es>
>
>> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket
>
> If I searche for the ticket number from the "search" function I do not find
> it.
>
> If I open the URL I find the ticket

> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket<http://your_otrs_server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket>

>
> Any idea what is wrong?
>
>
>

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