What did you configure for the cron job for the Generic Agent tasks?
e.g. on my system I have the following configured:
# start generic agent every 10 minutes
6,16,26,36,46,56 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
# start generic agent every 20 minutes
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
The first one runs any Generic Agent DB jobs every 10 mins, the second
one runs any Generic Agent jobs that you have hand coded in
GenericAgent.pm every 20 mins.
Like has been said by the other replies, what exactly have you
configured, what are you trying to achieve. If we know what you want
to do then we can help, but without knowing that details it's a bit
like asking how do I get from A to B without knowing where either A or
B are.
Steve
On 6 March 2013 10:52, Yousef Hamad
Can you show me what steps are in Generic Agent to works automatically.
thanks
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Tuesday, March 05, 2013 7:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] GenericAgent
I did but doesn't work. Please, I have to finish this project on Thursday , can you show me step by step .
You should contact one of the professional services organizations and purchase some of their time. This list is volunteers answering questions in our spare time after/on top of our day jobs. You need professional, dedicated support.
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