Changing Queue during reply doesn't make sense. It's an agent-side issue
anyway. You don't need to inform your customers about customer-inactionable
label changes.
Once an agent has changed the ticket queue, it tends to unlock the ticket
by default. Since this isn't *your* ticket anymore, it (kind of) makes
sense that you'll be thrown back into tickets that you'd have access to,
especially if it might be that you sent the ticket to a queue you don't
have access to.
On Mon, Jan 26, 2015 at 1:08 PM, Scott R. Morgan
When in the ticket view and change the Queue for the ticket, it exits the ticket view back to the Dashboard. Is there a way to easily prevent this from occurring?
Also I have been looking for a way to assign the queue in the during a reply of a ticket. I have been able to find and activate this option in about 6-7 other places like the ticket/add note screen but I still cannot find a way to assign the queue when replying to the ticket.
Thank you!
*Scott R. Morgan *
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