14 Oct
2009
14 Oct
'09
8:07 p.m.
As an manager of a queue for which quite a few other people are responding for, how do I change the priority on a ticket I don't own? it seems that thusfar in order to change priority on a ticket I need to become owner, change it, and reassign back to the person working on it. Is there another way? - Sarah Baker Dir of Ops, mSpot Inc. 650-321-7000