hi all,<div><br></div><div>in the mean time I&#39;m going to search about how to integrate zabbix and otrs, I would like to know how, if none exists, you managed the closure of a ticket previously opened that has been solved before an agent took the ticket (ie: an application server has been restarted by an operator). </div>

<div><br></div><div>Do you think it is possible ?</div><div><br></div><div>Thank you in advance.</div><div><br></div><div>MV</div>