Hello Hugh,
 
Thanks a lot for your reply....
 
But can you please tell me why am I getting '500 internal server error' error ?
 
And after restarting the IIS server, its all fine. Is it some cache problem or performance issue ?
 

  

Thanks and Regards-

 

Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshwari@tcs.com



-----Forwarded by Pradumna Maheshwari/MUM/TCS on 12/23/2010 05:36PM -----

To: otrs@otrs.org, otrs-bounces@otrs.org
From: Pradumna Maheshwari/MUM/TCS
Date: 12/22/2010 07:43PM
Subject: OTRS system giving 500 internal server error


 

Hello all....
 
I  have a problem that, sometimes OTRS system suddenly gets down, giving "500 internal server error" error.
 
For this, I simply restart IIS server and then it starts again. I am using IIS7.
 
What could be the possible reasons?
 
Also tell me which module I should use for OTRS in IIS under 'Handler Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
 
Thanks a lot for your response...
 
Regards-
 
Pradumna Maheshwari 



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