Hello Mike, There is also another way to do that: Admin > SysConfig > Group Ticket > Frontend::Agent::Ticket::ViewNote and set the note-external and note-report to 1. Any way after setting that I was not able to find anything in Config.pm but in Config/Files/ZZZAuto.pm Does anyone have an idea where the settings from SysConfig are stored (it seams ZZZAuto.pm) and the what settings are the most important (Config.pm or the ones made through SysConfig) ? Daniel --------- Saturday, September 17, 2005, 3:47:07 AM, you wrote: Mike> From Defaults.pm: Mike> # --------------------------------------------------- # Mike> # defaults for add note # Mike> # --------------------------------------------------- # Mike> # default note type Mike> $Self->{DefaultNoteType} = 'note-internal'; Mike> $Self->{DefaultNoteTypes} = { Mike> 'note-internal' => 1, Mike> 'note-external' => 0, Mike> 'note-report' => 0, Mike> Copy this section to your Config.pm and change the value of Mike> note-external to 1. That should do the trick (I just tested it and it worked for me). Mike> Mike Mike> -----Original Message----- Mike> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leah Cunningham Mike> Sent: Friday, September 16, 2005 6:30 PM Mike> To: otrs@otrs.org Mike> Subject: [otrs] note-external not available on tickets 2.0.2 Mike> Hi, Mike> I have asked about this before, but never got a response so I am trying Mike> again. I cannot find anywhere in the documentation or the system Mike> information on what settings to look at to enable the note-external. Mike> All of the tickets coming into the system have the option of adding an Mike> internal note, but the documentation mentions that there should be a Mike> note-external that customers can see with the customer interface. Mike> I have the customer interface set up and it appears to be working okay. Mike> I am using LDAP for the backends for the Customer and auth. If anyone Mike> knows anything about this, I would really appreciate it. Mike> Leah -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/