10 Jul
2008
10 Jul
'08
11:34 a.m.
Sean Diggins wrote:
I presume this has been asked many times previously, but my searches have been fruitless.
We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots.
The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work.
OTRS doesn't support HTML emails. Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007