On 2011-12-05 08:21, Gerald Young wrote:
These would be in the "States" of the admin screen. If you manually translated these states or made them invalid, this would occur.
I did translate the states. For example, for the Merged state, I translated it into "Fusionné", and the type is "merged", but I also translated all the other states and I don't have any other problems. I think the "Merged" and "Pending closed successful" are giving me problems. I looked at the doc (http://doc.otrs.org/2.3/en/html/adminarea-status.html and http://doc.otrs.org/3.0/en/html/adminarea-status.html), but couldn't find anything about renaming or errors. I can see "Attention: Take care that you also updated the default states in you Kernel/Config.pm!" at the bottom of the Status config in the admin interface, but I've looked into my Config.pm and couldn't find anything related to states. Thanks, Ugo