[otrs] add a telefone ticket without customer

Hi, I want to add a phone ticket but I dont want to setup a user for each of the people that work here, like 80 of em. When they ring us, I dont want to be forced to have an installed user and/or put an emailadress, most users dont want to be notified by email, calling them is what many want. can this be done, to put a new phone ticket with out first installing customer users ? best regards, Christophe -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away"