Dear Sirs, I believe I incorrectly set up cron jobs. I set up the Postmaster.pl to check for emails with my own cron job: (/opt/otrs/bin/./PostMasterPOP3.pl > /dev/null) but after looking to set up charts, I read this statement in the setup guide: 11. Cronjobs for the OTRS user: --------------------------- There are several OTRS default cronjobs in $OTRS_HOME/var/cron/*.dist. Make copies of all of the default cronjobs: cd var/cron for foo in *.dist; do cp $foo `basename $foo .dist`; done Or if you are installing OTRS an a Windows system: cd var/cron copy *.dist *. Use $OTRS_HOME/bin/Cron.sh {start|stop|restart} to start or stop this cr onjobs from $OTRS_HOME/var/cron/* (.dist will be ignored). >> Note: Install this cronjobs as OTRS user. << I think there are other important cron jobs that should be running as well as this may allow graphs. I don't have an OTRS system user currently - do I need to create one first? Create an OTRS group? And with which rights? Do I create copies of all the files in var/cron to a different, or same directory? What's the exact syntax for starting Cron.sh? Further, when running ./mkStats.pl I am returned: Can't locate GD.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/perl/5.8.1 /usr/local/share/perl/5.8.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8.1 /usr/share/perl/5.8.1 /usr/local/lib/site_perl .) at ./mkStats.pl line 36. BEGIN failed--compilation aborted at ./mkStats.pl line 36. Thanks for all of your support! Jason Coltrin AGIA