Re: [otrs] change owner without first "zoom" ing

There was no "Custom.pm" but there was Kernel/System/Ticket/Custom.pm.example So I copied it to Kernel/System/Ticket/Custom.pm Was not sure where to add it though. I basically commented out everything below the $VERSION line except the 1; at the end. and stuck it in there. Didn't work :(

You might need to click on Admin > SysConfig in the user interface afterwards, to rebuild the configuration files.

Anywhere? Or is there a "rebuild" button in there somewhere? Off to check the manual for Custom.pm ... -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"