Re: [otrs] Show "last contact" instead of "ticket creation date"?

Yes, he may archive the tickets, but still having a ticket opened for a long time without anything that says that you have posted something in it is sometimes hard to explain to operators. I think I'll try to edit the template of the agent ticket view, since the last changed by and last changed time are both stored in the database... 2014-03-05 13:11 GMT+01:00 Gerald Young :

You may wish to archive old tickets to (a) queue that had FollowUp new ticket or reject. On Mar 5, 2014 5:46 AM, "Ralf Hildebrandt" wrote:

...

Is it possible to show the time of the last contact instead of "ticket creation date"?

Why?

Users are responding to old, already closed tickets. These are then shown as "430 days" old, and the agent is panicking :)

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