Hi Paul, On Thu, Aug 05, 2004 at 04:50:50PM +0100, Paul J Hickman wrote:
Is it possible to make OTRS successfully render HTML e-mails?? Currently if the e-mail is in HTML format then a link is displayed that opens a new window containing the source code, however i would like to make it so that the HTML is properly shown in the space for the message body. Despite changing things slightly, the HTML code is escaped ("<" turned to "<" etc) somewhere in the program. I traced through the code and found a method called escapeHTML() in Kernel::cpan-lib::CGI.pm, however having commented out the workings of the function, the format of the output was unchanged.
You can't change it out of the box because in the HTML e-mail there is the site body defined and you can just have one html body for each site. -=> You would need to implement Frames or something like that. PS: OTRS 1.3.x comes with an html2ascii dump for html emails.
Regards Paul Hickman
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