Sorry, I was first thinking you were talking about escalation :o/ For TicketAge, its name describe it well so I think the default OTRS behaviour is the good one. BR, Laurent Minost Le vendredi 31 août 2007 à 09:19 +0200, Laurent Minost a écrit :
Hi Matas,
I was thinking it was the default behaviour if you selected a Calendar with specified hours on your queue settings ? Did you check on the doc or try this please ?
Best regards,
Laurent Minost
Le vendredi 31 août 2007 à 10:04 +0300, Matas Labasauskas a écrit :
Hello,
by default Ticket Age is increasing from creation moment. Would by nice to know, is it possible to get Ticket Age increasing only during set (9:00 - 18:00) working hours?
thank you in advance,
-- Matas
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