Re: [otrs] Consistent deletion of tickets

Jim Archer wrote:

--On Sunday, January 20, 2008 6:23 PM +0100 "Nils Breunese (Lemonbit)" wrote:

...

You can delete tickets through OTRS. We have a Junk queue and a GenericAgent job that deletes all tickets in this queue every five minutes. Works just fine.

Nils, that's great to know, thank you. We don't see tickets getting deleted from the junk queue. They just collect there. Do we have to do something to activate that? Should there be a CRON job for it?

Like I said, we have a GenericAgent job that runs every couple minutes and deletes the tickets in the Junk queue. That is like a cron job, except it's not a cron job, but a GenericAgent job in OTRS. See 'Executing automated jobs with the GenericAgent' in the docs: http://doc.otrs.org/2.2/en/html/x1149.html Nils Breunese.