thanks for your response but i have verify MySal pernissions and it is ok<br>
<br>
In fact i found an error in /etc/hosts file there were fill the wrong intranet<br>
I changed it and restart apache but i have the same error<br>
I t is lik the wrong address from hosts file is still in the memory<br>
<br>
Is there another config file for OTRS ?<br>
<br>
<br>
This sounds as MySQL permissions. MySQL uses a user:host permission<br>
scheme, and after the repair it seems that your OTRS is trying to connect using a<br>
different IP or interface to your DB server.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In $OTRSHOME/Kernel/Config.pm chech for your database settings, specially<br>
the IP address OTRS it's connecting to. Then check for the correct permissions in<br>
MySQL: <a href="http://dev.mysql.com/doc/mysql/en/adding-users.html">http://dev.mysql.com/doc/mysql/en/adding-users.html</a><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hope this helps!</blockquote>
<div><br>
<br>
Hi everybody,<br>

<br>

I had some big problem today, i have made some try on apache virtual host, apache did not work and now it is ok ! ouf !<br>

<br>

But when i want to connect to OTRS i have this error :<br>

<br>

<p>
   <font color="red" size="1">Error: Host '<a href="http://intranet.marketing.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">intranet.marketing.com</a>' is not allowed to connect to this MySQL server
</font>
  </p>


  


  
    
        
<table cellpadding="2" cellspacing="0" width="100%">

<tbody><tr>
            <td valign="top" width="100"><font size="1"><b>Comment:</b></font></td>
            <td valign="top"><font size="1">Please contact your admin</font></td>
        </tr>
        <tr>
            <td valign="top"><font size="1"><b>Bug Report:</b></font></td>
            <td valign="top">
              <form action="http://bugs.otrs.org/enter_bug.cgi" target="_blank" onsubmit="return confirm('You are submitting information to an external page.\nAre you sure?');">
              <input name="comment" value="Message:
Host 'intranet.nacls.com' is not allowed to connect to this MySQL server

Comment:
Please contact your admin

Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 19:30:43 2005&lt;br&gt;
&lt;br&gt;
 Message: Host 'intranet.nacls.com' is not allowed to connect to this MySQL server&lt;br&gt;
&lt;br&gt;
 Traceback (3517): &lt;br&gt;
&nbsp;&nbsp; Module: Kernel::System::DB::new (v1.40) Line: 222&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 124&lt;br&gt;
&nbsp;&nbsp; Module: (eval) (v1.73) Line: 184&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.73) Line: 184&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 154&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 16&lt;br&gt;
&lt;br&gt;" type="hidden">
              <input name="bug_file_loc" value="intranet.argosinc.com/otrs/index.pl" type="hidden">
              <font size="1"><input value="Click here to report a bug!" type="submit"></font>
              </form>
            </td>
        </tr>
        <tr>
            <td valign="top"><font size="1"><b>Traceback:</b></font></td>
            <td valign="top"><font size="1">ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 19:30:43 2005<br>
      <br>

 Message: Host '<a href="http://intranet.nacls.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">intranet.nacls.com</a>' is not allowed to connect to this MySQL server<br>
      <br>

 Traceback (3517): <br>

&nbsp;&nbsp; Module: Kernel::System::DB::new (v1.40) Line: 222<br>

&nbsp;&nbsp; Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 124<br>

&nbsp;&nbsp; Module: (eval) (v1.73) Line: 184<br>

&nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.73) Line: 184<br>

&nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 154<br>

&nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 16</font>

</td></tr></tbody>
</table>

<br>

i do not understand because <font color="red" size="1">'<a href="http://intranet.marketing.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">intranet.marketing.com</a> </font>is not my intranet but another one on my company network
<br>

<br>

I guess it is only a little option somewhere but i did not find it !<br>

<br>

Can anyone help me ? thanks<br>
<span class="sg">
<br>
Nicolas</span> <br>
</div><br>