Hi people,

I've been reading nearly everything about the Postmaster Filter but I still don't know how to set a free text item with a value from the incoming message. We have a customer that sends mail from their own support system with the ticket number VIT#####, I want to set this in a free text field on the ticket so we can easily search and reference them. How do I configure the filter to get the VIT number and set it in a free text field on the ticket (I assume I need to set a X-OTRS header)?

Regards,

Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino

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