Hi ,
Could anyone please help in the following issue ? I need to have
customer users of the same company to have access to only one queue
through the customer interface. I have tried the following steps but
could not make it work . I know Im almost there but am missing
something in the process.
Steps :
1. Created a group for the customer users of the company.
2. Then created a queue and selected the newly created group for
this queue.
3. Created a new customer user .
4. Newly created customer user is displayed in Customer
User<>Groups.
5. In Customer User<> Group, selected the newly created
user and gave permissions (RO, RW) to only the newly created group. (
Also selected group and enabled permissions to that newly created
customer ).
6. Now logged into customer portal with the newly created
customer credentials and when I tried to create a ticket, in 'To' drop
down box, I see all the queues of my system where I shud only see that
particular queue to which the group is assigned to.
I need to restrict the customers to see only a single queue and
not other queue's. Please help !
Thanks
WInter
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