Don't know for certain but looking at the error message it give the hint that the error is related to DNS. Is the server able to resolve DNS (MX & A) queries? My first look is whether name server resolution is functioning.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Miguel Silva Costa
Sent: Monday, June 25, 2007 11:37 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error

Hello again

I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn't anyone know how to solve this?

Thank you for your time

----- Original Message -----

From: Silva Costa

To: otrs@otrs.org

Sent: Sunday, June 24, 2007 6:42 PM

Subject: [otrs] Software error

Hi All

When I try to Reply to a ticket I get this:

Software error:

Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47.

For help, please send mail to the webmaster (root@localhost.localdomain), giving this error message and the time and date of the error.

We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive.

Does anyone know how to fix this?

Thank you,
Miguel