I browsed through the archives, and still can not get the answer to this (maybe dumb?) question. I am using otrs-1.1.1-01 on Suse Linux 8.0. (installed using YaST). I would like agent to get notification when a new ticket created. following is my settings: 0. queue 'myqueue' created with group='myqueuegrp' 1. customer 'mycustomer' creates a ticket by sending an email to 'myqueue@mydomain.com'. 2. 'myqueue@mydomain.com' is a POP account linked to queue 'myqueue'. with 'dispatching by selected queue checked' and queue='myquque' 3. customer 'mycustomer' can get the 'ticket created' message with no problem, and assigned a ticket number.. 4. agent 'myagent' belong to group 'myqueuegrp', with 'new ticket notification' set to 'yes' under: user-> new ticket notification However, 'myagent' did not get any notification . Though, 'myagent' can see the new ticket under Queue View->My Queue. Any suggestion here? Or, is this an old question which already had an answer? At 03:16 PM 5/13/2003 -0700, Alex Zheng wrote:
I want agent to be notified when there is a new ticket in his queque:
Attached is my Config.pm file:
Thanks.