Thank you for that.
I'm quite new to OTRS but thrilled about the quality of documentation, responsiveness of the community, etc. I've only just 'discovered' the OTRS IdeasScale site and I will log the idea there. The fact that OTRS Ideas site exist (and seems to get good attention) is just another credit to the community and the company behind OTRS.
Ok, the idea proposed in this thread is now in https://otrsteam.ideascale.com/.
Thx
Brian
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From: Michiel Beijen
What I would like is that only users (customers) who register with e-mail domains that are known to the OTRS system are allowed to self-register on the portal.
As stated, this functionality is not built-in to OTRS; it would be possible and not very difficult to add it. I could see how you can store a domain (or multiple domains, i.e. in your example, also ikea.dk or ikea-office.com or...) on the customer company record, then check at registration time against the known valid domains, and then reject or accept the registration for new customers based on the domain. However, it is not an OTRS feature, so it would require some development to add it in. -- MIke