[otrs] More info on customer notifications in queue view

22 Sep 2006

      I did some testing and discovered the following:

1. Create ticket using Email-Ticket button
2. Open ticket and change owner
3. Owner notification is visible in Queue view instead of original text

It does not do it for tickets submitted via email or created using the
Phone-Ticket button.  Any suggestions?  I am running OTRS 2.0.4 on Open
SuSE 10.1

Thanks 

Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
Stillwater, OK

Email: joe.fusco@oceandental.net

Customer Service:  The state of voluntary subjection to a customer, the
condition of being bound to service.