Hi everyone I seem to be having some trouble lately.  I am running Debian 4.0r1, using OTRS 2.0.4.  As of about a month ago, the tickets numbers going out to the user/customer seemed to have stopped.  I can’t find where I would look to fix this.  I’m not sure what file I need to look at to check to see if the perl file is doing its job.  The logs don’t tell me much.  What keywords would I be using on google?  Also, how do I increase the size of the attachments going in and out of OTRS?  I have the room.  I need to increase it to 10MB from 6MB.  If someone could please help me out a little bit I would be greatful.

Thanks,

Andrew Meyer

Unix Systems Administrator

1300 Hampton Ave.

Ste. 200

Saint Louis, MO 63139

http://www.precisionpractice.com/