On Tue, 16 Nov 2004 13:02:17 -0500, Jodi Blumenthal
I'm seriously considering replacing our existing ticketing software with OTRS. Can you tell me if I can customize the form our customers would use to submit tickets to the system? I looked around the documentation but couldn't find an answer.
Yes it is possible. You can: A: Customize the frontend by building your own theme - see Chapter 17 in documentation (this is a lot of work IMO) B: Build your own web form that acts as frontend to a simple emailer that will create plain text email from the form and send it to your helpdesk address. (this is what I do and find it to be quite simple - i just recently posted a full working example of the web form and the email backend on this list) There might be other ways as well. Hth, Tyler Hepworth