Hi all, Here in Technets the OTRS is becoming the "killer app" for the customer support, we are very happy with the app, and we can start to ask some features to the development team: The most requested feature from the customer support team is the possibility to add to the responses some "standard attachments", because with some "fixed" responses they have to send many brochures or manuals in pdf format. The idea: Add to the Responses page a field to add attachments and store them in the db in some BLOB fields. Any other user can like this ??? and.....Martin, is this possible ?? (let me know if u need some more infos about, or some help ;-)))) Many other requests to come (sigh) Cheers Marco Cintolesi NOC Director Technets srl - ITALY