I found it…

.
Zoltán Biró Senior System Engineer  T : +36 1 700 82 99

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Monday, February 17, 2014 4:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

How change my current services to default?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

It means the service is either not default or not assigned.

On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan <zoltan.biro@amaris.com> wrote:

Hello Gerald,

Thanks for your reply!

This ACL created with ACL Editor in version 3.3.4.

Create new ticket > choose a Customer which is under the AMACN > it don’t shows any services…

Cheers,

Zoltan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

ACL's are supposed to be added directly to Config.pm according to documentation. 

Services are attached to customers, so won't show until a customer is chosen.

On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan <zoltan.biro@amaris.com> wrote:

Hello,

Any idea for this issue?

Thanks!

Zoltan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I’m playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it’s working, when I open a new ticket the priority setting up to priority 5 automatically.

My problem is when I configure the Service it’s doesn’t shows anything in the new ticket service field.

What did I wrong?

OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)

# VERSION:1.1

package Kernel::Config::Files::ZZZACL;

use strict;

use warnings;

use utf8;

sub Load {

    my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 (zoltan.biro@amaris.com)

# Changed: 2014-02-14 13:46:23 (zoltan.biro@amaris.com)

$Self->{TicketAcl}->{"Service CustomerID"} = {

  'Possible' => {

    'Ticket' => {

      'Service' => [

        'GENERIC::TEST'

      ]

    }

  },

  'PossibleNot' => {},

  'Properties' => {

    'CustomerUser' => {

      'UserCustomerID' => [

        'AMACN'

      ]

    }

  },

  'PropertiesDatabase' => {},

  'StopAfterMatch' => 0

};

}

1;

Thanks!

Zoltan

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