I got the answer, referred some docs

Thanks,

Jignesh

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jignesh Kakka (jkakka)
Sent: Friday, February 15, 2013 1:26 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Unable to hit to RPC.pl

Hi Mike,

What is procedure for that ?

Thanks,

Jignesh

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Friday, February 15, 2013 1:16 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Unable to hit to RPC.pl

You should enable SOAP username and password in sysconfig, you can not use agent credentials in rpc.pl.

Hth,

Mike

Op 15 feb. 2013 08:12 schreef "Jignesh Kakka (jkakka)" <jkakka@cisco.com> het volgende:

I created following SOAP message and tried to hit to RPC.PL

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:enc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:env="http://schemas.xmlsoap.org/soap/envelop/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Header/><SOAP-ENV:Body><Dispatch xmlns="/Core"><Username xsi:type="xsd:string">root@localhost</Username><Password xsi:type="xsd:string">root</Password><Object xsi:type="xsd:string">TicketObject</Object><Method xsi:type="xsd:string">TicketGet</Method><Param1_Name xsi:type="xsd:string">TicketID</Param1_Name><Param1_Value xsi:type="xsd:int">1</Param1_Value></Dispatch></SOAP-ENV:Body></SOAP-ENV:Envelope>

I got null response without an error message

When I try to query through Generic interface, it works fine(Note : The soap structure is different for generic interface). But RPC.PL doesn’t works

I tried following https://github.com/gtudan/OTRS-Client

and http://sastriawan.blogspot.com/2010/01/using-javaxxmlsoap-to-access-otrs-soap.html

But they didn’t work.

Please guide me on this.

Thanks,

Jignesh

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