Hi Alexis,

You want the followup magic

I think <OTRS_TICKET_DynamicField_Myfield> should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld

I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually)

Cheers

Ant.

On Wed, 12 Feb 2020 at 09:06, Alexis HAUSER <alexis.hauser@imt-atlantique.fr> wrote:

Hi,

I tried to use dynamic fields in notifications, using the following syntax : <OTRS_TICKET_DynamicField_Myfield>
It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket.
It's replaced instead with "-".

Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ?

Regards
Alexis
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs