Please try to rebuild the Index in the DataBase

OTRS provides this file to do this.

/opt/otrs/bin/RebuildTicketIndex.pl

2011/3/18 Steve Clark <sclark@netwolves.com>

On 03/18/2011 06:42 AM, Marco Vannini wrote:

I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks... 

On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark <sclark@netwolves.com> wrote:

On 03/10/2011 09:54 AM, Steve Clark wrote:

Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it
used to take about 5 seconds.

We are running on a  HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation???

Hi Marco,

Thanks for the response. I checked out DNS and it seemed to be working very well.