Hello, and thanks as always for a great system. I am just wondering what you mean by "everyone" in this config.pm setting-
 
# ChangeOwnerToEveryone -> useful for ASP
# (Possible to change owner of ticket ot everyone) [0|1]
$Self->{ChangeOwnerToEveryone} = 0;
 
Do you mean there is a specific "everyone" user, or, that anyone can change the owner to anyone?
 
Cheers,
Rick Cogley
Tokyo