I’m well aware of that though the
issue is the notifications sent to the AGENT, specifically in regards to
Ownership change. Such settings aren’t available under the individual
Agent preferences nor under Queue settings or anywhere else that I can readily
find. The major issue though is the double notification an agent gets when
someone assigns him ownership. Not only does he get the notice of ownership he
also gets the add note notification of ownership change.
This is redundant and simply mailbox
clogging. I’d like to do away with one or the other of those
notifications during that circumstance.
/******************************/
Dan Hellebust
Information Specialist I
Administration and Finance
danielh@ku.edu
/******************************/
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramziddin Artykov
Sent: Wednesday, January 24, 2007
1:51 AM
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] Agent
Notifications
Hi Guys
I'm Ramziddin.I guess I know the solution for your problem.It is
possible to disable some notifications in
Queue settings. Go to admin area click on QUEUE. There you will see a number
of queues.Select the necessary queue and press "Change" button.On the
right pane you will see queue options. Set
"Customer State Notify:"
or "Customer Owner Notify:"
to "No"
and there will not problem anymore
Hopefully.
Take Care.
On 1/24/07, Nils
Breunese (Lemonbit) <nils@lemonbit.nl>
wrote:
Dan Hellebust wrote:
> We've been noticing that when an agent gets assigned as Owner of a
> ticket they are getting two notifications:
>
>
>
> en::Agent::AddNote and en:Agent::OwnerUpdate
>
>
>
> Has someone found a way to disable one or the other of these
> notifications for this circumstance? I'd settle for just the
> AddNote notification if it isn't a simple thing to only have the
> OwnerUpdate go out.
+1
Nils Breunese.
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