Hi,

I have configured the OTRS and I have the following issue:

1.No notification for agents and customers after new ticket is created in the queue.

2.new tickets created by email are not created.

Kindly help me in this.

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune