Yes, I have the same setup/configuration - and now it works fine. 
However, when this authentication type is enabled, how do you use for
instance, root@localhost or perhaps a local admin accout (set up so I
don't use root@localhost)?  I can create an LDAP admin account used for
purposes of OTRS administration, but I'm wondering if there is a way to
have a local account login with the LDAP authentication enabled.

Bart

  

ohliger@fh-rosenheim.de 01/11 10:30 AM >>>
        

Both,

think that is right. I am using for agent and customer interface the 
same eDir but with different authorization mechanism (group
membership).

regards
Christoph

Free BSD schrieb:
  

Bart Wallace wrote:
  
    

if I have a local OTRS agent account, when I enable
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP, I am unable to
      

use
  

that local account as it does not exist in LDAP.  How do you work
      

around
  

this, or does it matter to you in your installation?

Thanks for the help,

Bart

  
    
      

Dear Bart

I don't have any experience with eDir, sorry. But I'm using Active
Directory for customer authentication, and local mysql for agent
authentication. The Agent accounts I created are identical to their
accounts in the AD. However, since OTRS offers two different areas
    

for
  

loggin into the system, they are authenticated differently. If they
    

are
  

using the customer interface, they are logged in as customer, and if
from agent interface, then they have agent rights.

My guess is, you might not be using two separate authentication
    

modules
  

here. I might be wrong, someone with more experience will be able to
clarify and point my mistake, but if you don't have the agent
    

accounts
  

in the LDAP tree (or the eDir tree), then maybe you should either
    

create
  

those accounts or use mysql (or similar) backend for agent
    

authentication.
  

Hope this helps.
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