Re: [otrs] GenericAgent.pm errors

25 Mar 2004


      will PINE wrapped the possible states comment line anyway.  i assure you 
the only line break in the comment which lists possible states is after 
'removed)

line 44 which the error messages refer to is the first line of the job, 
this line:

    'close spam' => {


On Thu, 25 Mar 2004, Steven Shults wrote:
...
actually that was just the way it was wrapped in the terminal window which 
I copy/pasted from.
here's the version copied from a maximized terminal window and pasted into
a maximized PINE window showing the actual line breaks as they are in 
GenericAgent.pm:
# --
   # [name of job] -> close all tickets in queue Junk
   # --
    'close spam' => {
      # get all tickets with this properties
      Queue => 'spam',
      States => ['new', 'open'],
      Locks => ['unlock'],
      # new ticket properties (no option is required, use just the options
      # which should be changed!)
      New => {
        # new queue
        Queue => 'spam',
        # possible states (closed successful|closed 
unsuccessful|open|new|removed)
        State => 'closed successful',
        # new ticket owner (if needed)
        Owner => 'root@localhost',
        # if you want to add a Note
        Note => {
          From => 'GenericAgent',
          Subject => 'spam!',
          Body => 'Closed by GenericAgent.pl because it is spam!',
      },
    },
  },
On Thu, 25 Mar 2004, Robert Kehl wrote:
...
On Thursday, March 25, 2004 6:27 PM
Steven Shults  wrote:
...
here is the job copy/pasted from my Kernel/Config/GenericAgent.pm:
<snip>
 # --
   # [name of job] -> close all tickets in queue Junk
   # --
    'close spam' => {
      # get all tickets with this properties
      Queue => 'spam',
      States => ['new', 'open'],
      Locks => ['unlock'],
      # new ticket properties (no option is required, use just the
      options # which should be changed!)
      New => {
        # new queue
        Queue => 'spam',
        # possible states (closed successful|closed
unsuccessful|open|new|remove
d)
BEEP_BEEP: clean this up. ;) I guess that's it.
hth,
Robert Kehl
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