Hi
I would like to limit the values in the dropdown when
tickets are created. I added the code below to /use/share/otrs/Kernel/config.pm,
but it did not have any effect.
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
Ticket => {
Queue
= ['NOC'],
},
},
Possible => {
Ticket => {
Service = ['Notification'],
},
},
};
Some questions:
·
My config.pm file has 3 sections (I am not a
perl expert, just started learning) one that starts with “BEGIN”,
one that starts with “sub Load” and a bit that starts with use
strict; In which part should the ACLs go?
·
Should ACLs be enabled in the SysConfig somehow?
Louis
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